■ When applying to enter (general)
Q: How old must I be to participate?
A: You must have turned 19 years old by the day of the marathon for full marathon, or be between 16 and 18 years old for the 10km marathon.
Q: I live in Japan and was wondering if I can enter through the English entry website?
A: Foreign residents that do not speak Japanese may enter, but if you are able to speak Japanese, please apply through the Japanese website. Please be aware that people who enter through the English website are considered overseas entries and are required to pay the overseas entry participation fee (marathon: 12,000 yen, 10km: 6,000 yen).
Q: I am a Japanese citizen living abroad; can I enter through the English website?
A: Anyone living overseas may enter.
We might request you to present ID to prove that you live overseas at the registration desk.
Q: I am stationed in Japan with the US Navy, what should I choose as my country for an address?
A: Please select Japan.
Q: If I do not belong to a marathon association do I have to fill in anything for affiliation?
A: No.
Q: This is my first marathon so I do not have a best time or predicted finish time.
A: Only those who have participated in the past should fill in a best time. Please leave the box blank. Please fill in your predicted time based on your running ability. If you do not fill in a time we will fill in the time needed to qualify for participation (6 hours 40 minutes).
Q: There is no mention of participants with disabilities for the marathon.
A: There is no distinction made for disabled participants, but entry is allowed. Any disabled participant who wishes to run the marathon but will have difficulty running alone should indicate that they will need an escort runner.
Q: How do I apply for an escort runner?
A: Escort runners are only allowed for marathon participants who are disabled and cannot complete the course on their own. You can apply for an escort runner when you send in your entry. Disabled runners whose entries have been accepted will be contacted separately in regards to applying for an escort runner.
Q: I'd like to enter in the wheelchair category; how should people registered with a sports organization for the disabled apply?
A: There is no distinction made for people registered with a sports organization for the disabled. Those wishing to participate in the wheelchair category should apply like other participants for the marathon (general) or 10km marathon. We do ask, however, that people who are usually not confined to wheelchair refrain from entering as a wheelchair participant.
Q: Can I switch from the 10km to the full marathon, and vice versa, after I have entered?
A: No changes can mediate after you have submitted your entry.
Q: If I am unable to participate on the day of the marathon may I have someone run in my place?
A: Substitute runners are not allowed. Anyone running under a false name will be disqualified.
Q: How many people have entered?
A: The total number of entries will be announced on the website after the deadline for application.
Q: What happens if you receive more entries than are allowed?
A: Participants will be chosen through a lottery. We will make an announcement on the website if we receive more entries than are allowed.
Q: If you do conduct a lottery when will we be informed of the results?
A: We will inform all applicants of the results of the lottery by the middle of October. Notification will be sent to the e-mail address you entered with your application, but the notification will only be sent once, so please enter an e-mail address that you will be using for at least the rest of the year. Please be advised that we do not accept inquiries regarding lottery results by phone.
Q: If my entry is accepted by when, and how, should I pay the participation fee?
A: Please pay the participation fee using a credit card. If we cannot confirm payment of the participation fee by the deadline your entry will be cancelled.
Q: Will last year's lottery results have any impact on this year's lottery results?
A: No.
Q: I worked as a volunteer last year; will my application be given priority?
A: No.
Q: When will you start looking for volunteers?
A: We will make an announcement on the website when details regarding volunteers are determined.
Q: What have you done with the personal information of applicants up till now?
A: All personal information has been discarded in accordance with personal information protection policies. However, statistical data and records needed for operation of the marathon are leveraged after rendering it impossible to identify individuals (example: USA, 30~35yrs old, Male).

■ Applying Online
Q: Can multiple applicants use the same e-mail address?
A: Yes. However, multiple applications by the same person will be rendered invalid.
Q: Can we enter through our mobile phones?
A: There is no English website, but entries may be made through the Japanese mobile website. Those who wish to enter through an English website must do so using the online computer website.
Q: I have not received the "Tokyo Marathon Entry URL Notification", what should I do?
A: We have sent "Tokyo Marathon Entry URL Notification" to the e-mail address you entered. If you have not received this notification it means that your entry has not been completed. In this case, please confirm the following:

1. Did you enter all information through to the entry completion page?
2. Did you enter your e-mail address correctly?
3. Has the e-mail notification been automatically inserted into your wastebasket or another folder within your e-mail software?
4. Are you using a free e-mail account?
5. Are you using e-mail software that treats unregistered e-mail contacts as spam?
6. Do the current e-mail settings of your work or school e-mail account restrict incoming messages (filtering function)?
7. Have you checked your security software settings?
8. What are the spam settings of your e-mail provider?
*Your usage environment, e-mail settings, and provider environment may be the problem. Just to be safe, try another e-mail address if possible.
Q: Is there any way to confirm that I have completed my entry correctly?
A: After you have submitted your entry you will receive a confirmation e-mail.
Q: Why is the participation fee for Japanese participants different?
A: The participation fee for overseas entries is higher due to costs incurred by translation and overseas postage.
Q: When can I apply for accommodations?
A: We will send information about accommodations along with the results of the lottery.
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